Shipping policy

Shipping Policy

Delivery Times:

The shipping times indicated on our website are calculated in business days (Monday to Friday, excluding holidays) and are approximate. We make every effort to ensure that you receive your order within the specified timeframes. However, please note that unforeseen circumstances beyond our control, such as transportation delays, logistical issues, or exceptional circumstances, may occur.

For this reason, we recommend allowing an additional margin of up to 5 business days beyond the estimated delivery timeframe for your order.

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Order Tracking:

Once your order has been shipped, you will receive an email with a tracking number, allowing you to check the status of your shipment at any time.

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What to Do in Case of Delays or Issues:

If your order does not arrive within the estimated delivery timeframe plus the additional margin, please contact us at malena@illustrarte.es. We will be happy to assist you in resolving any issues.

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Commitment to Our Customers:

While transportation delays are beyond our control, we continuously strive to ensure your shopping experience is as smooth as possible. We appreciate your patience and understanding.